FAQ's

 

Q- How long will my Order take to arrive?

A-We aim to get your goods to you within 2-3 business days. We Use UK MAIL or INTERLINK Couriers for Large Parcels over 1kg or Royal Mail for Small Parcels.

 

Q-I am not a trader or a company, can I order from you?

A-Yes, we sell to everyone!

 

Q- I would like to place a large order; can I have a bulk discount?

A- Depending on the products and the nature of the quantities we can usually provide a discount on order on orders over £1,000. Please email your enquiry to sales@wireropeshop.co.uk and we will see what we can provide for you.

 

Q- Are the measurements and dimensions correct on your products?

A- All sizes are approximates, we always try to keep the dimensions as precise as possible.

 

Q-How do you work out Postage?

A-Our website uses a formula, based on weight of Parcel and your Postcode. Postage is shown upon checkout, before you pay.

 

Q-My Order Status is 'Processing', what does this mean?

A-If your Order is marked with 'Processing' as a status it simply means your order has been recieved by our office, printed off and your goods are being packed and awaiting collection from our Couriers. As soon as our couriers have collected we will mark your order as 'Despatched'.

 

Q- I am in Ireland and I wish to place an order, how can I do it?.

A- All Southern Ireland orders have to be emailed over to us as our website can not process your order, we will send back a pro-forma with payment links for easy payment

 

Q-DO you ship Worldwide?

A-No, only to UK and Southern Ireland.

 

Q- Do you offer Trade accounts or Credit Facilities?

A-No, we are strictly a pre payment website.

 

Q- Are my Payments Secure, and what personal detail do you keep?

A-Your Payments are 100% secure and are handled by Paypal, on checkout you will be directed to their payment gateway, we do not get any Card Details.

The only details we keep are your Name, Address, Contact Number, Goods Ordered Details and your Email Address. We do not pass any information to 3rd parties.