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FAQ's
How long will my Order take to arrive?
Courier Delivery - We aim to get your goods to you within 2 business days, bigger orders or remote postage areas may take longer
Royal Mail Delivery - Goods are sent via 1st class delivery, delivery times can vary depending on Royal Mail service schedule
Can I collect my order?
No, sorry we do not allow collections
Are the items in stock?
Yes, we hold a large range, if the website allows you to add the goods to the basket they are in stock
Are the sizes listed on your website accurate?
We do our best to make sure the sizes are as accurate as possible. The manufacturers of our goods are liable to change the product design and dimensions without notification so sizes may vary, if your sizes are critical please email sales@wireropeshop.co.uk for confirmation before ordering
Can I place an order over the telephone?
No, we are a website only and we can not take payments over the telephone, all orders must be placed online
Can I send over a Purchase Order?
We can process purchase orders however the price of the goods will increase by 10% from the advertised online price, there is also a £50.00 minimum order charge for this service - it is always faster and cheaper if you order online
I am after something similar to what you offer on the website but I can not see it?
We only stock what is listed on our website
I am in Ireland, can I order via the website?
No, please email a full list of goods required and your delivery details to sales@wireropeshop.co.uk and we will send you back a quote
I am looking to obtain a VAT invoice, how do I get one?
One is always sent with the goods and a VAT invoice is automatically emailed out once you have placed the order, if you still need a copy please email sales@wireropeshop.co.uk with your order number and we can email a copy over
How much is Postage?
There is a postage calculator in the basket area - simply add all your items to your basket and enter your postcode for a quick quote
Do you ship outside the UK?
Yes but not via our website, please email sales@wireropeshop.co.uk with a list of goods you require and full delivery address details and we will email back with a quote
Do you offer Trade Accounts, Reseller Discounts or Credit Facilities?
No, we are strictly a pre payment website, our prices are as advertised online - we offer fair price for everyone
Can you send me a quote please?
No, our prices are as advertised, please add your items into your basket and use the postage calculator, this will give you a price that you will pay if you place the order with us
Are my Payments Secure, and what personal details do you keep?
Your Payments are 100% secure and are handled by Paypal on their own servers, on checkout you will be directed to their payment gateway or they will host a field on our website, we do not get any card details on our server whatsoever.
The only personal details we keep on our database are your name, address, IP address, items ordered, contact number and email address.
We do not pass any information to 3rd parties